What We Offer

Services Designed for Your Comfort

Whether you prefer private coaching, a friendly group setting, or support for your whole family — we have a path that's right for you.

One-on-One Coaching
One-on-One Coaching
Private, patient sessions tailored just for you
Session Length
60 or 90 minutes
Location
In-home or virtual
Follow-up
Email support between sessions
Private Sessions

One-on-One Coaching

Sometimes the best way to learn is one-on-one, at your own pace, with someone who truly listens. Our private coaching sessions are designed around what matters most to you — no rushing, no judgment, just clear and friendly guidance.

What's Included

  • Email setup and safe use
  • Video calls with family (Zoom, FaceTime, Google Meet)
  • Recognizing and avoiding online scams
  • Safe online shopping and banking
  • Social media basics (Facebook, etc.)
  • Smartphone and tablet tips
  • Password safety and account security
  • Customized to your goals and comfort level
Book a Coaching Session
Group Classes
Group Classes
Learn together in a warm, welcoming community
Class Length
90 minutes per session
Location
Community centers & libraries
Group Size
6–10 participants
Community Learning

Group Classes

There's something special about learning alongside others who share the same questions and curiosities. Our small group classes create a safe, encouraging space where seniors can learn, laugh, and grow their confidence together.

What's Included

  • Internet safety fundamentals
  • Spotting scams and phishing emails
  • Using search engines effectively
  • Staying connected with family online
  • Understanding privacy settings
  • Q&A time every session
  • Printed take-home reference guides
  • Small groups (6–10 people max)
Join a Group Class
Family Caregiver Support
Family Caregiver Support
Helping families keep their loved ones safe online
Format
Workshop or private session
Location
Virtual or in-person
Focus
Peace of mind for the whole family
Family Support

Family Caregiver Support

As a family caregiver, you want to protect your loved one from online dangers — but you may not always be there to help. Our caregiver support program gives you the tools, knowledge, and peace of mind to keep your family member safe online.

What's Included

  • Understanding the risks seniors face online
  • Setting up parental controls and safety filters
  • How to talk to seniors about online scams
  • Recommended apps and tools for safety
  • Creating strong passwords together
  • What to do if a scam occurs
  • Resources and checklists to share
  • Ongoing support and check-ins
Get Caregiver Support
The Golden Shield Promise

What You Can Always Expect

Every session — no matter the format — is guided by these core values.

No Judgment

Every question is a good question. We meet you exactly where you are.

Your Pace

We never rush. Sessions move as slowly or quickly as you need.

Real Safety

Practical, actionable guidance that actually protects you online.

Ongoing Support

We're here between sessions too — you're never on your own.

Common Questions

Frequently Asked Questions

Do I need any tech experience to get started?

Absolutely not. We start from wherever you are — even if you've never used a computer before. There are no silly questions here.

What if I get confused or forget something after a session?

That's completely normal! Every coaching client gets follow-up email support between sessions, and we provide printed reference guides you can keep at home.

Can sessions happen at my home?

Yes! One-on-one coaching can be done in your home, at a local library, or virtually over video call — whatever is most comfortable for you.

How do I know if coaching or a group class is right for me?

If you prefer learning at your own pace with personalized attention, one-on-one coaching is a great fit. If you enjoy a social setting and learning with others, group classes are wonderful. We're happy to help you decide — just reach out!

What does a session cost?

Please contact us for current pricing. We offer flexible options and are happy to discuss what works for your situation.

Ready to Get Started?

Reach out today and we'll find the right service for you or your loved one — no pressure, just a friendly conversation.

Share with someone you care about

Golden Shield logo

Helping seniors and their families navigate the internet with confidence and peace of mind.

Your trusted guide online

Get in Touch

(443) 461-4855[email protected]
Maryland — Serving the greater DMV area & beyond
2026 Golden Shield. All rights reserved.Golden Shield, An Initiative of Living Color, UNA